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Complaints About Banks and Lenders

Learn how to complain about a problem with a bank or a lending company, such as a mortgage provider.

Đang chơi bài file a complaint:

  • Contact the branch manager, the customer service hotline, or the institution's website.
  • Explain your problem and how you would like the bank to resolve it. Use this sample complaint letter for tips on what to include in your complaint.
  • Provide copies of receipts, checks, or other proof of the transaction.

If the bank doesn't help, get help from the correct regulatory agency.

Complaints About Deposit Accounts

Several government agencies regulate financial institutions.  accepts complaints about your financial institution. 

  • Contact the for complaints about
    • a national bank (has National in its name, or N.A at the end)
    • federal savings and loans
    • federal savings banks.
  • For a problem with a state-chartered bank and trust company, contact either
    • the or
    • your .
  • Complain about a federally chartered credit union with the .
  • For a problem with a state-chartered bank that is a member of the Federal Reserve System, contact the .

Complaints About Other Financial Services

Other agencies handle complaints about other financial products:

  • Complain to the  (CFPB) about:
    • credit reports
    • debt collection
    • loans
    • money transfers
    • mortgages  
    • virtual currency
  • Complain about investments with the  or your .
. This law prohibits lenders from denying credit because of certain characteristics. if a lender has denied a mortgage application because of your:

  • Age

  • Sex (including gender)

  • Đang chơi bàiMarital status

  • Children

  • Race

  • Nationality or ethnicity

  • Religion

  • Income from public assistance programs

Đang chơi bàiThe Department of Housing and Urban Development (HUD) enforces the . This law prohibits discrimination when you rent, buy, or secure financing for a home. Your state may also have a similar law. and the fair housing office in your state if a mortgage company discriminated against you because of your:

  • Race

  • Color

  • National origin

  • Religion

  • Sex

  • Disability

  • Presence of children

File a Complaint About Mortgage Company Services

Đang chơi bài, such as the and the . These laws require lenders to disclose information to homebuyers before buying and over the life of the mortgage. if you have a problem with a new or existing mortgage. Examples of common mortgage complaints include:

  • Applying for a mortgage

  • Receiving loan estimates and closing documents

  • Transferring a mortgage to another servicer

  • Applying your payments correctly

  • Refinancing or modifying a mortgage loan

  • Misreporting mortgage account status to you or to credit reporting agencies

  • Đang chơi bàiRequiring private mortgage insurance

  • Paying additional fees

Report Deceptive Mortgage Practices and Scams

Đang chơi bài is the primary statute of the Federal Trade Commission (FTC). It states that unfair and deceptive practices affecting commerce are unlawful. if it makes deceptive statements, omits important facts, or takes misleading actions. Examples include: 

  • False statements about their ability to offer a loan

  • Fees for mortgage services that aren’t provided

  • Đang chơi bài to collect on mortgage balances

Also, file a complaint with your state consumer protection office about a mortgage fraud or scam. with the HOPE NOW Alliance. Call 1-888-995-HOPE (1-888-995-4673) or (TTY 1-877-304-9709).

Mandatory Arbitration Clauses

Đang chơi bàiMandatory arbitration clauses are phrases written into contracts that state that if you have a dispute with a company, you must resolve it through arbitration. These clauses can prevent you from filing a lawsuit against a company. Arbitration clauses are fairly common in automotive, credit card, and cell phone contracts. But now, they are appearing in website terms and conditions statements, coupons, or corporate social media profiles. While arbitration can be less expensive, it is sometimes seen as unfair to make arbitration a requirement before a negative incident has happened or knowing how serious the problem is. Also, the decisions are binding, so you can’t appeal the decision, even if the company was severely negligent.

Đang chơi bàiBefore you sign a contract or even use a website, read the contract or terms of service for mentions of “arbitration”, “binding arbitration” or “resolution programs”; this language is often in the fine print of the contract and can be easily missed. Also, note that some companies may let you opt-out of these clauses, if you do so within 30 days.

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Đang chơi bàiLast Updated: November 30, 2020

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