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Phone and TV Complaints

Learn what to do when you want to complain about a phone, cable, or satellite television company.

Đang chơi bài , the most common are: 

  • Đang chơi bàiBilling disputes

  • Rate increases

  • Đang chơi bàiInterruption of service

Contact your cable or satellite company first with complaints. The telephone number for your service provider should be on your bill.  

When Your Cable Company Doesn’t Fix the Problem

Đang chơi bàiIf you’re not satisfied with your cable or satellite company's response, contact a third party. The Federal Communications Commission (FCC) and local franchising authorities regulate cable and satellite television services. 

  • Đang chơi bàiLocal franchising authorities regulate certain aspects of the cable television industry. They're municipal, county, or government organizations that operate at a local or state level. The name of the franchising authority may be on the front or back of your cable bill.

  • The Federal Communications Commission (FCC) regulates cable and satellite services to protect consumers.

    • At the , you can either file a complaint or get information about cable and satellite TV consumer issues. For general questions, call 1-888-225-5322.

  • Đang chơi bàiPublic Utility Commissions (PUC) handle some cable and satellite issues at the state level. Find your state PUC through the. They can handle issues including:

    • Stand-alone satellite TV billing, rates, and programming

    • Installation of non-bundled service

    • Stand-alone cable TV service, rates, and programming (not including basic tier)

File a Complaint Letter

A complaint letter serves as a written record of your complaint to the cable or satellite company. In addition to mailing your complaint, you can copy and paste it into the company's "Contact Us" form. For help writing a complaint letter, use USAGov’s sample complaint letter templateĐang chơi bài.  

Mandatory Arbitration Clauses

Mandatory arbitration clauses are phrases written into contracts that state that if you have a dispute with a company, you must resolve it through arbitration. These clauses can prevent you from filing a lawsuit against a company. Arbitration clauses are fairly common in automotive, credit card, and cell phone contracts. But now, they are appearing in website terms and conditions statements, coupons, or corporate social media profiles. While arbitration can be less expensive, it is sometimes seen as unfair to make arbitration a requirement before a negative incident has happened or knowing how serious the problem is. Also, the decisions are binding, so you can’t appeal the decision, even if the company was severely negligent.

Before you sign a contract or even use a website, read the contract or terms of service for mentions of “arbitration”, “binding arbitration” or “resolution programs”; this language is often in the fine print of the contract and can be easily missed. Also, note that some companies may let you opt-out of these clauses, if you do so within 30 days.

Phone Company Complaints

If you have issues with your phone company's products, services, or billing, take these steps to resolve your complaint:  

Identify the Phone Service Problem

As a home telephone or mobile customer, you may have experienced one or more of the following issues:    

  • "Slamming and cramming" - These are illegal changes made to your phone service by a phone company. "Slamming" is when your phone company switches your phone service without your permission. "Cramming" occurs when companies add charges to your phone bill without your permission.    

  • Đang chơi bài"Bill shock" - This is a sudden and unexpected increase in monthly wireless bills. This increase is not caused by a change in service plans.

  • Đang chơi bàiFalse or misleading advertisements - These can include a range of misrepresented services. For example, you may have an "unlimited" mobile plan and aren’t receiving the services you paid for.

Contact Your Phone Company to File a Complaint

Đang chơi bàiFirst, try to resolve your problem by contacting your phone company. Check your billing statement or look online for a customer service number for your telephone company.

Also, consider writing a letter. It can serve as a record of your complaint to the phone company. If you need help, use USA.gov’s sample consumer complaint letterĐang chơi bài to draft your letter or email. You can also copy and paste your complaint into your phone company's "Contact Us" form.

Get Help from a Third Party for Your Phone Company Complaint

If you can’t resolve your issue by contacting your phone company, you can file a complaint with the appropriate government agency.

  • Contact your state consumer protection officeĐang chơi bài for help resolving a phone company complaint.

  • To file a complaint about local telephone service, contact your state utility commission.

  • You can report a phone company's fraudulent or misleading business practices to the .   

  • The takes complaints about wireless contracts and bills. The FCC cannot handle complaints about third-party billing companies or phone equipment. This includes issues with ringtones and voicemail services.  

 lets you limit the telemarketing calls you receive. Stop unwanted sales calls by registering your phone number:

If you register online, you will receive an email to complete your request. You must click on the link in that email within 72 hours in order for your registration to take effect. Visit  or call 1-888-382-1222 to verify the status of, or unsubscribe, your phone number on the registry.

Đang chơi bàiPlacing your phone number on this national registry will stop telemarketing sales calls. But you might still receive calls from scammers and robocallers. Some telemarketing calls are still permitted. You may still receive phone calls  from:

  • Political organizations
  • Charities
  • Telephone surveyors
  • Some organizations with which you have a relationship

Some states have their own Do Not Call registries. Contact your to find out if your state has its own Do Not Call list and how you can add yourself to it.

File a Complaint

You may file a complaint if your phone number has been on the national registry for 31 days. or at 1-888-382-1222. Include the date of the illegal call, phone number, and the company's name in your complaint. You can also file a complaint about recorded messages or robocalls.

For Businesses

Đang chơi bàiVisit the if you want to subscribe to the Do Not Call Registry. Representatives of telemarketing companies can also get information on compliance issues on the website.

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Last Updated: October 28, 2020

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